It doesn’t matter in what industry your business is, your sales crew will always be the unsung hero of the sales process. But many business leaders make the mistake of thinking of sales operations as a cost instead of identifying them as a potential revenue driver. That’s what makes it important to make an investment …
by Kriti Sharma 
Service teams always work to meet customer expectations fast and flexibly, and they use digital customer service channels to do so. When there is an unprecedented increase in customer queries, digitally managed customer service channels can help the team to manage it all. The team can also use FAQ pages, chatbots, mobile, and web chat …
by Kriti Sharma 
Among the immeasurable reasons to consider Salesforce, there’s one thing that attracts users to this CRM. The provision to create customized and retailed reports has provided Salesforce users to easily analyze the performance and work towards the needed improvement. There are many advanced Salesforce reporting features that admins can access to boost their reporting and …
by Kriti Sharma 
Any company managing its work on Salesforce would have numerous processes and operations to perform and handle, getting its team too much occupied. In between all this chaos, it is possible to miss out on some of the important aspects which might reflect negatively on performance and sales. To avoid any such occurrences, businesses tend …
by Kriti Sharma 
It’s common for companies to debate whether they should hire an in-house team or consider offshore service to take the responsibilities. Although there’s no one answer to this debate as each business is different, companies these days are preferring outsourcing their development projects to offshore Salesforce services for the long term. Offshore development has changed …
by Kriti Sharma 
While Salesforce implementation can help an organization improve its processes efficiency, but if not done right, it can end up being disastrous for the business. Most companies make the mistake of leaving out the trouble spots of the business and only using a fraction of the full power of Salesforce. Because of this, they fail …
by Kriti Sharma 
Since many companies have realized customer relationship management to be the key to business growth, it has become a common strategy to adopt Salesforce as their CRM solution. But is a company new to Salesforce would be able to implement it right by itself? Well, no. The employees would need a Salesforce partner to do …
by Kriti Sharma 
Being a business entity, you keep your priority to improve your business in a way that you can achieve greater ROI. That’s one mindset that is common among all businessmen. But to achieve business growth of such a level that could improve customer satisfaction, speed up operations, and manage a single view of information. That’s …
by Kriti Sharma 
Salesforce efficiently connects the entire customer journey across service, marketing, sales, and every touchpoint. The platform users modern development practices, AI, analytics, and secure data integration practices. To handle this all, businesses consider hiring a certified Salesforce professional who can efficiently manage the platform. A certified Salesforce expert will be well-versed with the CRM and …
by Kriti Sharma