Personalize
Customer
Experience
Centrally access records of each customer to track their journey and provide suitable support
Reduce
Manual
Workload
Automate processes to reduce manual intervention and increase agent productivity
Boost
Agent
Productivity
Empower your customer support team to use AI-powered recommendations for guided service
Leverage
Customer
Analytics
Use support data and customer analytics to transform the entire customer experience
Resolve Cases and Call Handling
Time with Case Histories, Customer Views
Synchronize Customer Data, Categorize and Route Cases
and Improve Agent Productivity
Customize case records and set up case escalation rules based on to speed up resolution
Allow customer support managers to monitor their team’s productivity and distribute cases based on skillset
Enable your team to capture emails sent on the support address, automatically transform and route them as cases
Cut back on manual intervention with with automated features give back more time to cases that need it
Give your customers real-time support and categorize inquiries with live chat or automated chatbots
Use Einstein Recommendations to empower your service agents and grow customer loyalty by offering relevant deals
1Service Cloud
Consulting
Consulting
Build a seamless strategy for using Service Cloud effectively for your business
2Service Cloud
Implementation
Implementation
Implement Service Cloud smoothly after evaluating your business processes and creating the objects you need
3Service Cloud
Integration
Integration
Obtain a holistic view of customer data from different systems your agents use in a single place
4Replatforming to
Service Cloud
Service Cloud
Cut down manual effort by support agents and empower their efficiency by migrating to the Service Cloud
5Service Cloud
Customization
Customization
Customize your Service Cloud according to the industry standards and your unique business requirements
6Corrective
Maintenance
Maintenance
Keep your Service Cloud running smoothly and preserve utility with corrective maintenance and upgrades
We have a pool of vetted and certified Service Cloud developers that can transform how you serve customers completely
Talent
Our developers have a proven record of excellence and experience with implementing Salesforce for service across different industry verticals
Our developers collaborate with your team with reports and demos for utmost process transparency
Rollouts
We provide quicker service and upgrades to service systems and consoles to increase productivity for your team with nearly zero downtime