For any company, choosing its consultancy agency can be a great decision. Although many would get attracted to full-service and boutique firms, the fancy exterior doesn’t mean that these firms can be the right choice for you. For any company moving over to Salesforce, it is important to hire a service that can handle the …
by Kriti Sharma 
You might not know but the time taken by your customer service team to answer a call or the number of calls answered on an hourly basis are not always the most accurate metrics to analyze the performance of your customer support. It is not just about the numbers and complex equations on balance sheets. …
by Kriti Sharma 
Using cloud technologies has become a common thing for businesses. But before starting with that, the need is to find the right cloud platform for your business app. The process to select a cloud platform is complicated by the fact that there’s no common scheme that’s suitable for all businesses and you need to find …
by Kriti Sharma 
Customer service is one of the most effective undertakings for any organization. You need to engage with customers the right way by providing them the required resources without overwhelming them. But as a company grows, so does its need for customer support. Adding to agent headcount isn’t always scalable. That’s where you’ll look for a …
by Kriti Sharma 
Consulting isn’t everybody’s cup of tea, especially when it comes to technical terminology like those including Salesforce. Experts are those who can handle situations professionally with enough efficiency and patience. It takes consulting from the right agency to take your organization to great heights every day. It is not a one-day process to take your …
by admin 
Not everyone in this world is born to be a consultant. In fact, only a few have the perfect blend of knowledge and skills for what it takes to excel in the same profession. Different companies have different standards set to hire a consultant to work efficiently on better solutions that they cannot do it …
by admin