When delivering excellent customer service, your aim should be to conduct productive and pleasant interactions with customers. Customers highly appreciate if the provider of professional services understands them, saving them to keep explaining their problems repeatedly to different representatives. Thus, your focus should be on enhancing customer experience by all means, and using Salesforce Service …
by Kriti Sharma 
For any contact center, the key to enhanced efficiency is customer service automation. But not every company is able to achieve that automation successfully. The need is to work more to enhance your customer service process, even after automating it. According to one of the research reports from Boston Consulting Group (BCG), 70% of digital …
by Kriti Sharma 
We are living in a time when customer experience matters the most for a business. A disappointed customer will take no longer a minute to drop a brand and look for the next one. This makes it crucial for agents to improve service to reduce customer churn. And this could be resolved with Service Cloud features …
by Kriti Sharma 
Salesforce scaled up its Service Cloud capabilities with its next-generation version that brings out all the new features that will improve the productivity of support agents. The customer support agents work on the frontline of your business, and it counts how efficiently they work, and this is something new Service Cloud features will improve. From …
by Kriti Sharma 
Salesforce introduced the next generation of Service Cloud 360 that includes improvements in Einstein Bots and Cloud Voice. The new features are added to Service Cloud to walk in parallel to the new reality everyone is living in during the pandemic. Revamped features of Service Cloud center on improving remote collaboration, allowing customer service teams …
by Kriti Sharma