Anything-to-Case Workflows
Open up access and convenience for case-creation from anywhere -webpage, email, live-chat, and platforms
Self-Service & Service Tracking
Self-service portals, knowledgebase articles, FAQs
360o Service Views
Analytics to foresee emergent issues, ticket debt, service recommendations
Routing & Service Management
Omnichannel routing, work order, and case closure management
Service Cloud
technology investment for the best returns
Agent
Productivity
Design comprehensive solutions for individual niches and processes
FPOC (First Point Of Contact)
Resolution
Assign tasks by teams, skill, and availability.
efficient service console responses
Connected
Opportunities
Enable predictive insights
for better cross-selling
with integrated Sales, Marketing, and Service Clouds
with integrated Sales, Marketing, and Service Clouds
Satisfaction, Loyalty,
Retention
Cover service ground faster,
monitor disparate processes
Manage Core Services, Accounts, and Cross-channel Communication
with customizations from us for
Service Cloud
Service Portals
Custom, On-brand portals
Personalization for cases through automated knowledgebases and portals
Analytics to foresee ticket debt
Omni Channel
Live Agents, Forums, Telephony
Social media channels, messaging, OTTs, email
Skill-based, round-robin, team-wise, and intelligent ticket routes
Field Service
Synchronization for on-ground field agents with dispatchers
Mobile field service lightning apps, geotagging
Inventory update, data capture, knowledgebase articles
Einstein For Service
Proactive, predictive Service
Best next-steps, recommendations intelligent classification
Analytics to foresee emergent service issues
Get Performance Analytics
Record Performance
Pool KPIs, plug gaps in service
Pre & Post Chat Forms
Capture CSAT indicators like NPS, ticket resolution
Order Management
Work order management, Gantt charts
Reward & Retain agents
Identify top performers, reinforce best-practices