INDIA's On1y Salesforce
Native Telephony Solution

100% Data Security
Up to 11X Sales Team Performance
Up To 30% ROI Boost

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About 360 CTI

360 CTI is a fully-embedded Salesforce call center with configurable routing & automation that accommodates changing processes & higher call volumes, even with lean teams.

It lets you manage Desktop Call-Center Operations easily and completely for all Salesforce Contacts and Custom Objects.

Key Features

Live Call Transfer and Conferencing

Call conferencing and warm call transfer for improved First-call resolution.

Ensure calls don’t auto-disconnect during transfers.
Add the concerned person to the call for faster and more effective query resolution.

Call Dialing and Routing

Click to dial, power dialing, and intelligent routing for faster call operations.

Use filtering criteria to create your own call-down lists.
Dial Numbers with just one click.
Have more control over call redirection with advanced call routing.

Activity Tracking

Track and monitor agents' performance directly in Salesforce and boost their on-call performance.

Logs, Records, Recordings
Call lengths, Histories, Notes
Analytics and Log Querying to support Reporting
Task prioritization for Call-Backs (Dropped Calls, Requests)

IVR & ACD

Interactive Voice Response & Automatic Call Distribution

Auto-Readers in Male & Female Voices
IVR Support for Multiple Numbers
Nested IVR responses for faster query handling, accurate routing, self-help
DND-Opt Outs

Call Forwarding and ‘Away’ Options

Don't miss any calls. Let agents manage their availability status when busy.

Auto-Forward to Team Mobile Phones
Programmable Voicemail on Rejection
Activity Status for Busy Teams of Contact Representatives (eg: In case of unusually high call volumes)

Salesforce Clouds

IT Services

Storefronts

Apps

Web

Customization Guides

INDIA's On1y Salesforce
Native Telephony Solution

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Trusted By

About 360 CTI