One of the major challenges that retailers have faced during the past year is to get products faster to customers, ensuring their safety while following the most innovative method. Even in the rough situation, there were companies that were able to meet every demand of customers. Do you know who’s the unsung hero here? It’s …
by Kriti Sharma 
As more and more companies are looking for ways to reduce their carbon footprint, it forms a great opportunity for you to make your field service sustainable. It is high time that you should adopt sustainability to be the strategic pillar of your business and should promote the same values when you’re selecting your employees …
by Kriti Sharma 
For any field service leader, safety is always on the top of all priorities. Your team would be able to do well with their tasks are you’ve set them up with the right enablement so they can achieve success. That’s the kind of secure field service management every company should have. It is paramount to …
by Kriti Sharma 
Yes, you can look into the future to build strategies for your insurance agency. And you don’t need a crystal ball for that. Predictive analytics would make it all easier for you. Almost everyone in the insurance world is talking about predictive analytics. But what is it actually? Predictive analytics helps pick up scattered pieces …
by Kriti Sharma 
For any contact center, the key to enhanced efficiency is customer service automation. But not every company is able to achieve that automation successfully. The need is to work more to enhance your customer service process, even after automating it. According to one of the research reports from Boston Consulting Group (BCG), 70% of digital …
by Kriti Sharma 
This is 2022 and in this age only one north star matters for retailers: bringing offline and online shopping together to eliminate friction across the journey. This is something that will be great from the view of customer experience. Well, this is one of some retail trends that you need to follow this year. To …
by Kriti Sharma 
If you are a sales rep, there’d definitely be a time when you would have wished if you could just listen to every call, without having to actually listen to every call. That’s something artificial intelligence makes easy. There’s a lot that AI capabilities in Salesforce allow you to do to supercharge your digital sales …
by Kriti Sharma 
Today’s customers are all-digital. And to reach them out, you need to work on something that is personalized for them. The good news is you can drive personalization with Marketing Cloud; you just need to know the way it’s done. According to the State of the Connected Customer Report, 66% of consumers expect brands to …
by Kriti Sharma 
Energy customers always to reach out their utility provider first whenever they have a question or complaint about the service. But the landscape today is rapidly changing, making customer engagement more important than ever for the energy sector. There are utility providers who still handle the products and infrastructure for the latest innovations. Such reps …
by Kriti Sharma