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Service Cloud
Take your customer service to next level with greater degree of efficiency and personalisation.
Take your customer service to next level with greater degree of efficiency and personalisation.
Salesforce Service Cloud is the leading customer service application that enables you to implement and manage highly sophisticated and scalable customer service experiences with greater efficiency and ease.
With this cloud service, you can stay in touch with your customers at any time and from any location. And, with its powerful features and built-in AI, you can boost customer engagement and make them feel better understood and cared for.
With Salesfroce Service Cloud our clients have achieved:
Time-saving in overall online query resolution
Service cost reduction within just first year of implementation
* Findings of our Salesforce Customer Relationship Survey
AI-powered chatbots to scale the support system
Automatic case assignment to better qualified agent or team
Opportunities to upsell using power of AI
No internet - no problem. Create offline apps for field agents.
Better job assignment with geotagging and tracking
Seamless synching between system and on-field agents
Connect multiple channels to provide your customers with a unified experience
Bring personalisation to make your customer feel better served
Self-service portals to help customers quickly find answers to their most common questions
360-degree overview of each customer’s service, sales, and marketing data
Thousands of AppXchange apps to boost your service
Advance case management system to resolve queries faster
Automated workflows to save time and serve better
Robust field service tool to make strong customer engagement
Record best practices and reward best performers
With years of experience our certified experts will analyze your need and implement Service Cloud in your organization.
You will get complete handholding post implementation. Plus, we will also help you upscale it to leverage its full potential.
You will get complete handholding post implementation. Plus, we will also customize your sales apps to facilitate better workflow.
They lifted the heavy weight off our development team.
Their team upgraded our Salesforce automation and helped us achieve our desired goals fast.
Dominic Vario
(Amatus Health)
With their advice and flawless integration of Salesforce with our ERP, we saved $256K in just 6 months. Speechless!”
Martha Kevin
(Founder, Inaya Cosmetics)
That too with brilliant customer service and on-time delivery.
This was my second most complex ask from this highly professional team and they did it with perfection.
Erin Smith
(Zephyr Sales Consulting)
